Privacy Policy


 

Privacy & Cookie Policy

Boilerjuice values your privacy and takes great care to protect any information you provide us with. Please read our Privacy & Cookie Policy below for details on how we use such information:

Summary

The information we derive from customers helps us to personalise and continually improve the service from BoilerJuice.

We use the information to provide quotes, process orders, deliver products and/or services, process payments; to communicate with you about orders, products, services and promotional offers; to seek your feedback on the service and to recommend products or services that might be of interest to you.

We also use this information to prevent or detect fraud or abuses of our website and to carry out technical, logistical or other functions to improve the service.

  • We only ask for personal information which is required to provide the service.
  • We will only use this information to satisfy the purposes for which it was collected.
  • Well tell you what information we have recorded about you.

If you would like any personal information changed or deleted, just ask.

Who we are

This website is operated by BoilerJuice Ltd. You can contact us here.

Your email address

We do not know your email address unless you give it to us. We only record your email address if you send us a message, request an online quotation for your heating requirements or by completing an online form.

If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, please contact us or click the unsubscribe link at the bottom of any e-mail you receive from us.

Information we collect from you

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions, we may collect:

  • Your server address.
  • The date and time.
  • The pages accessed and documents downloaded.
  • The previous site visited.
  • The type of browser used.

Cookies

This website uses cookies. We use cookies to give you the best possible experience, to make our website function, personalise content, analyse advertising & traffic trends.

Cookies are small text files that can be used by websites to make a users experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Your consent applies to the following domains: www.boilerjuice.com

Your current state: Allow all cookies (Necessary, Preference, Statistical, Marketing). 

Cookie declaration last updated on 14/10/2019 by Cookiebot:

Necessary (18)

Necessary cookies - The website cannot function properly without these cookies. They help make a website usable by enabling basic functions like page navigation and access to secure areas of the website.

Name Provider Purpose Expiry Type
__cfduid [x3] boilerjuice.zendesk.com
luckyorange.net
zdassets.com
Used by the content network, Cloudflare, to identify trusted web traffic. 1 year HTTP Cookie
__cfruid boilerjuice.zendesk.com Pending Session HTTP Cookie
__racnt boilerjuice.com Pending Session HTTP Cookie
__rasesh boilerjuice.com Pending 1027 days HTTP Cookie
__ratel0 boilerjuice.com Pending Session HTTP Cookie
__zlcmid boilerjuice.com Preserves users states across page requests. 1 year HTTP Cookie
__zlcstore boilerjuice.com This cookie is necessary for the chat-box function on the website to function. Persistent HTML Local Storage
AWSALB zopim.com Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP Cookie
CookieConsent boilerjuice.com Stores the users cookie consent state for the current domain 1 year HTTP Cookie
GDPRTestGroup boilerjuice.com Pending 29 days HTTP Cookie
gwcc boilerjuice.com Enables Google Website Call Conversions - This registers if the visitor has clicked on call within the "contact us" sub-page. This information is used for statistics and marketing purposes. 3 months HTTP Cookie
SESS# boilerjuice.com Preserves users states across page requests. Session HTTP Cookie
SUPPSESSID boilerjuice.com Pending Session HTTP Cookie
upgradebrowsercookie boilerjuice.com Pending 1 day HTTP Cookie
ZD-suid boilerjuice.com Unique id that identifies the users session. Persistent HTML Local Storage
zte# boilerjuice.com Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. Session HTTP Cookie

Preference (1)

 

Preference cookies - The website cannot give you the best possible personalised experience without these cookies.

 

They enable a website to remember the information you enter in the quote form to prevent you from having to re-enter the details in the quote form every time you return to the website.

 

Name Provider Purpose Expiry Type
ZD-store boilerjuice.com Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent HTML Local Storage

Statistical (10)

Statistical cookies - Help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
__racplx0 boilerjuice.com Pending Session HTTP Cookie
__rasel0 boilerjuice.com Pending Session HTTP Cookie
_ga boilerjuice.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gat boilerjuice.com Used by Google Analytics to throttle request rate 1 day HTTP Cookie
_gid boilerjuice.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie
sn_global_countdown_last_reset_timestamp boilerjuice.com Sets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website. Persistent HTML Local Storage
SNC boilerjuice.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 1 year HTTP Cookie
SNS boilerjuice.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTTP Cookie
ZD-buid boilerjuice.com Unique id that identifies the user on recurring visits. Persistent HTML Local Storage
ZD-currentTime boilerjuice.com Registers the date and time for the users latest visit to the website. Session HTML Local Storage

Marketing (24)

Marketing cookies - Are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Expiry Type
__ab12# boilerjuice.com Pending Session HTTP Cookie
_fbp boilerjuice.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie
_gcl_au boilerjuice.com Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP Cookie
ads/ga-audiences google.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitors online behaviour across websites. Session Pixel Tracker
criteo_write_test boilerjuice.com Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. 1 day HTTP Cookie
cto_lwid boilerjuice.com Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that the visitor is shown the same advertisement. 13 months HTML Local Storage
cto_tld_test boilerjuice.com Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. 1 day HTTP Cookie
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie
GPS youtube.com Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. 1 day HTTP Cookie
IDE doubleclick.net Used by Google DoubleClick to register and report the website users actions after viewing or clicking one of the advertisers ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP Cookie
MUID bing.com Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year HTTP Cookie
MUIDB bing.com Registers anonymous data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. 1 year HTTP Cookie
PREF youtube.com Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. 8 months HTTP Cookie
test_cookie doubleclick.net Used to check if the users browser supports cookies. 1 day HTTP Cookie
tr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel Tracker
uid criteo.com Collects visitor data related to the users visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 year HTTP Cookie
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie
yt-remote-cast-installed youtube.com Stores the users video player preferences using embedded YouTube video Session HTML Local Storage
yt-remote-connected-devices youtube.com Stores the users video player preferences using embedded YouTube video Persistent HTML Local Storage
yt-remote-device-id youtube.com Stores the users video player preferences using embedded YouTube video Persistent HTML Local Storage
yt-remote-fast-check-period youtube.com Stores the users video player preferences using embedded YouTube video Session HTML Local Storage
yt-remote-session-app youtube.com Stores the users video player preferences using embedded YouTube video Session HTML Local Storage
yt-remote-session-name youtube.com Stores the users video player preferences using embedded YouTube video Session HTML Local Storage

If you wish to learn more about cookies go to http://www.allaboutcookies.org.

How we use this information

Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use statistical information to improve the content of our website and analyse what pages people visit.

Who has access to your information?

We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. suppliers). We take steps to ensure that these third parties put in place adequate security to protect your personal information and to ensure that your personal information is not processed other than in accordance with the terms of this Privacy Policy. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Future Variations

If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Corrections

Upon request, well tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and well amend it promptly.

If you have any concerns about this Privacy Policy, please contact us here.