Is there an order minimum? 
The minimum order is 50 gallons. Some of our dealers will only accept orders in multiples of 10 gallons, so we recommend that you place your order accordingly. If the dealer cannot put an order on the system for amounts in between they will round your order down to the nearest 10 gallons and you will be refunded the difference. 


How do I get a quote? 
The fastest way to see your current price is using our online quote form. The price of oil fluctuates regularly so we will only charge you the price you're quoted at the time you place your order. You will not get a cheaper price from BoilerJuice by email. 


Can you just "Fill up" the tank? 
Since you pay for your oil when you place your order, we need to have a specific amount to bill you correctly.   

While it may not be possible to determine exactly what your tank will hold, the order does need to be for a specific volume of gallons rounded to the nearest 10 gallons - give it your best guess. If the tank can't take the full volume ordered, we'll make sure to refund you accordingly once we have the exact amount. 


How much oil should I order? 
Our minimum order is 50 gallons, but often times you'll see discounts for higher volumes. Check the gauge on your oil tank to get an idea of how much you can fit into your tank today. 


Why can't I order less than 50 gallons? 
Delivering less than 50 gallons isn't cost effective for our dealers.


How do I place an order? 
After you have obtained your quote, just follow the simple on-screen steps to place your order online. 

How do I order and pay for oil to be delivered to another address rather than my home address (e.g. for a Relative/Friend/Holiday home)? 

You can register an alternative address when you log into your Account.  Please make sure that while you are getting a quote and placing your order, that you use the address and zip code for the delivery address, rather than your normal home address (if they differ). Oil price is based on the delivery zip code. 

When paying for your fuel, please ensure that the billing address matches the credit/debit card used to pay for the order. 

If you are placing an order for an alternative address, please set up the additional location in your account, so that your account details remain the same for your usual delivery address. 

I have not received my Order Confirmation 
An Order Confirmation is automatically sent out to the email address you entered when you set up your account. Please first check on your account details to ensure that you entered it correctly at set up.

 

Please log into your Account to check all of your order details. To get there simply click the Log In link in the BoilerJuice website's main menu. Each of your most recent orders will be listed. After your order has been processed, you will be able to view the full order confirmation ticket on-screen, and this can easily be printed if required. 

 

If you do not see your latest order listed, then it may be that you did not complete the payment process. If you are unsure or have any questions please contact us by emailing us here and we will be very pleased to assist. 


When will my oil be delivered? 
We expect that deliveries will usually be made within three business days.

Your Order Confirmation email will confirm the delivery window that your order will be expected to be delivered in. It can arrive at any time up and including the last day of the delivery window. If you have not received your order after that time, we will be happy to contact the dealer for you. Please be aware that this is an estimated time and at very busy periods of high demand it may well be a little longer than stated but our dealers do try very hard to deliver within the estimated time shown. 


How do I know how much oil was delivered? 
All deliveries made are recorded by the oil tanker's on-board meter.  After your delivery is made, you will be left a delivery ticket which will clearly show you the actual amount of oil delivered. If you are not at home when the delivery is made, the driver will usually leave the metered ticket in your mailbox. 

Which dealer will deliver my oil? 
We are not able to specify which dealer will deliver the oil prior to the order confirmation stage. The order will go to the dealer from our database with the best price available to you when the order is processed. Your order confirmation email will state who the dealer is. 


Who is responsible for the delivery? 
The oil dealer who secures your order is responsible for the oil delivery. BoilerJuice automatically passes your order to a local reputable dealer. Details on the dealer are provided on your Order Confirmation email. 


Do I need to be at home when you deliver? 
In most cases, no. You only need to be at home if the driver is unable to access your tank without you present or if the gate to access the tank is locked. If you wish to be there, please put "PHONE BEFORE DELIVERY" in the box marked "Delivery information for driver" when you place your order. 

Many of the dealers in our network require a tank inspection before delivering to a new property, to ensure the tank is safe and no damage is done to your property. If your tank needs to be inspected before delivery, the dealer will contact you to arrange a time that is convenient for both of you.


Can I ask the driver to "top up my tank" on arrival at my property? 
No, since you are paying for your oil when you place the order, you have already paid for a specific volume of oil. 


How long will the dealer take to deliver my oil?
Your Order Confirmation email will state the expected delivery window, although the delivery may be made at any time up to this date and in some circumstances such as extreme weather or high demand it may be made later than that date. 

 

Please note: 

Under unusual circumstances such as extreme weather conditions or high demand, the standard delivery time window may be increased beyond the standard 3 business days. However, the current delivery timeline is always displayed on screen when you receive your quote at the time of order. 

 

Delivery times are quoted in working days only, which excludes weekends and national/federal holidays and start from the day after the order goes to the dealer. 

I have access problems and need to be at my property for the delivery; Who should I contact? 

We do provide provision for you to add ‘delivery instructions’ when you set up your account.  These will be passed on to the dealer when your order is processed. However, this may not be read by the dealer before the order is routed for delivery. If you need to make arrangements to be at home when the delivery arrives please contact us and we will get back to you as soon as we can. You will find our email form by clicking here https://www.boilerjuice.com/us/enquiry

Can you deliver to a non-standard tank?
Deliveries cannot be made to tanks/fill points that are deemed unsafe. If upon arrival the driver considers the tank unsafe/not suitable, the delivery will not go ahead. 

Why do prices fluctuate often? 
The price of Heating Oil is influenced by the price of crude oil which changes frequently across the globe. Wars, political upheaval, terrorism and natural disasters are among the many factors influencing the price of crude oil, but can also include bad weather, seasonal demand or supply interruptions. 

How do I pay for my oil? 
Payment is by credit/debit card only. Our payment services are provided by Qualpay, giving you the highest level of security for your peace of mind. You will be asked to enter your card details during your online order. Payment will be taken from your card at that time and any credit due back to you will subsequently be refunded to your card as a separate transaction. Upon delivery, if the full order volume cannot fit into your tank, you will be refunded accordingly for the difference. 

Please note that we do not take payment on account, on delivery, or by check. 

 

What if my debit/credit card payment is Incorrect? 
If an error has occurred, please contact us as soon as possible with your order reference number. We will look into it immediately and assist you however possible. 


When do you actually charge my credit/debit card? 
Payment is taken as soon as you place your order and enter your credit/debit card details into the secure payment gateway. We will refund the value of any under-delivery when the dealer has confirmed the delivered oil volume to us. 

Refunds will always be made to the same card used to pay for the order. Even though we process your refund immediately after the delivery is confirmed by your dealer, refunds will typically take 3 business days to appear on your account. 

 

The dealer did not deliver the full amount ordered
The amount of any under-delivery will be credited to your payment card once the dealer confirms the delivered volume to us. 

I've ordered more than my tank will hold 
The dealer will confirm to us the actual amount delivered to you and you will be refunded for the under-delivered volume. However, the economics of oil supply and delivery are tight so please order a volume that is close to what the tank will hold. If the amount ordered is considerably more than your tank will hold, the dealer reserves the right to increase the price per gallon which is equal to the amount delivered. 

 
Will I pay more per gallon if the tank will not take the full order? 

We appreciate that it is difficult sometimes to estimate exactly how much oil you need. However, because oil prices decrease the more you order, the dealer does reserve the right to increase the price per gallon if the amount you order is substantially more than your tank will take. 

 

Effective route planning is a critical factor and dealers load their trucks and schedule a delivery run of orders so as to return back to the depot with as little fuel as possible. Carrying fuel back is not cost effective for the dealer and ultimately impacts on prices. So, getting order volumes reasonably accurate will help all in the long run. 


I would like to cancel my order. How do I do this? 
It may be possible to cancel (or amend) your order as long as the dealer has not already delivered the oil. 

 

To request the cancellation of your order, please email us here, with the order number, your name and zip code and the reason for the cancellation and we will be happy to assist you with this as soon as we can. We're unable to process a cancellation until the dealer has confirmed cancellation on their side as well. Once we've received cancellation confirmation from the dealer, we will process a refund which will typically take up to a week to be returned to you by your bank. 

 

We reserve the right to retain a reasonable amount as an administration fee, in addition to any fees that may be charged by the dealer. 


I've cancelled my order so why is my payment still shown on my payment card account? 
Once an order has been cancelled the money is automatically refunded back to your card. However, it may take up to 5 working days before this shows on your statement. 


I have not received a refund for the under-delivery  
Under-deliveries are credited to your account once the dealer has confirmed the actual delivered volume. If it has been more than 48 hours since delivery, please contact us so we can investigate further. 

Are my debit or credit card details secure? 
Absolutely. We've teamed up with QualPay to bring you the highest level of security for your debit or credit card details. BoilerJuice never has access to your card number. This ensures the highest level of payment security for you. Also, all transactions are 128-bit SSL (Secure Socket Layer) encrypted for additional security. 


Is there a credit card fee?  

There is no additional charge to pay by either a Debit or Credit card.  

 

Do I need to register to get a quote? 

You do not have to register to browse the website or receive a quote. However, you will be asked to provide a username and password, as well as providing full delivery instructions when placing your first order. Once you have ordered you will have access to your own member home page providing you with personalized information and making reordering easy. 


Are my personal details secure? 
Absolutely! BoilerJuice.com is concerned about security and makes every effort to ensure our transaction process is safe and that your personal information is secure. BoilerJuice uses state-of-the-art encryption technology to ensure your personal information remains safe and secure. We take your privacy seriously and treat all information in accordance with all applicable data protection laws. 


Do I have to pay to use BoilerJuice? 
No, our service is free - you only pay for the oil you order. 


I can't log in
Make sure you are typing in your details correctly - usernames and passwords are case-sensitive. You must also ensure your browser does not have cookies disabled. If you continue to have difficulty, please contact us.

If you are looking for a quote or to order your oil, you no longer need to be logged in. When you place your order, simply enter a new username and password, if you entered the same email address you registered previously, your account will be updated with all the new details. If you enter a different email address, a new account will be created.
 


I have a new email address - How do I update my account? 
Click on the "My Account" link in the BoilerJuice main menu. If you are prompted to log in, enter your username and password and click the "Login" button. Once logged in, click the "My Profile" link to edit your account details. Don't forget to click the "Update" button after you've made your changes. 


How do I change my password? 
Log in to your account area and click the My Profile link. Enter your new password in both password fields on the form and click the Update button. Your password has now been updated. 

Who should I contact about my order? 
If your inquiry is about your order, please contact us and we will get back to you as soon as we can. You can email us here.

How can I contact you? 
Our team works 7 days a week and the best way to get in touch is by emailing us here